We know you will benefit from using our products. Even if you don’t feel the benefit, its still working wonders in your body. You will love them as much as we do.

But – we want happy satisfied customers. If for any reason you are not completely satisfied with the results after 90 days of continuous use, you may be eligible to return the empty packs and we will issue you a full refund.

Gelatin Health has been in business for more than 6 years and in that time, we have provided refunds less than 10 times. We know the products are amazing and work as intended.
We are backing our claims and want customers to have confidence and security with their first-time purchase and have peace of mind knowing they are not taking a financial risk.

Gelatin Health products work as intended as per health claims on the packaging. These are scientifically and clinically trialled, tested and proven to have results that benefit customers.

The products effectiveness, benefits and results are not in question. But we want all customers to be able to experience the positive outcomes risk free.

From us to you – please try our products for 90 days with the offer of a full refund if you are not satisfied. Of course, we would like to converse with you to try to answer any queries and resolve any issues. But at the end of the 90 days, you decide.

Of course, some conditions are applied to this guarantee

• The refund applies only to the cost of the purchase of products.
• The refund amount will not exceed the amount paid on the invoice.
• Freight charges are not included in any amount refunded.
• Items must be purchased through our website www.gelatinhealth.com.au
• The products have been taken as directed for 90 days
• You have called the office to discuss the issue sometime in the first 60 days to let us know your concerns (We want to help you get the best experience and results possible)
• We will process your request with respect and integrity, but we will ask questions so we can learn from you what the issue was / what you didn’t like (so we can do better)
• Gelatin Health has the right to cancel, modify or stop the money back guarantee at any time
• Customers are limited to one claim only.
• A single claim can relate to multiple products – fair play rules and common sense will be applied to this condition.
• This guarantee does not apply to international orders.