Terms & Conditions

Your Privacy

Some of the information you provide us as part of your dealings with us is “personal information” under the Privacy Act 1998 (Cth) (the Act). This Privacy Policy sets out how we collect, handle, use, transmit and disclose your personal information and applies to you unless you give us explicit consent to act otherwise. If you would like to know more about data protection generally, there is information available from the Australian Information Commissioner at the following website – www.oaic.gov.au.

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Returns & Exchanges

We know it can sometimes be hard to choose the right items online and we want to make sure you’re completely happy with your purchasing experience with Gelatin Health. So we’ve made the process of returning anything that’s ‘not quite right’ as easy as possible. You can choose to return or exchange your item within 7 days of receiving the item by returning it to us at the below address.

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Online Shopping Terms

You may buy goods offered online by us by completing the order form available on our website. To buy goods via our website, you must be at least 18 years of age. By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading. You agree to deal with us in good faith and in compliance with all applicable laws. We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion.

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Delivery Info

Delivery Charge to anywhere in Australia is the cost of freight, orders after 2 pm will be dispatched the next day. It is your obligation to enter the correct delivery address details at the time of ordering.  Should you enter the wrong address, we are not obligated to re-send the order to the correct address at our expense.

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